شعار أوراباسي
aurabaseمستندات
مستندات›أسس›الدعم

Support

Which channel to use, what each plan includes, and what to send so we can answer on the first reply.

2 د قراءة·المستوى مرجع·تمت المراجعة في 23‏/10‏/2026
هذه الصفحة غير متوفرة بلغتك بعد. يتم عرضه باللغة الإنجليزية.
تم إنشاء هذا النص الإنجليزي تلقائيًا من النص الأصلي الفرنسي ولم تتم مراجعته بعد.
#
Channels

1. Channels by plan

PlanChannelAvailability commitment
FreeCommunity on DiscordBest effort (99.0%)
ProE-mail to support@aurabase.cloudReply within 24 business hours, 99.95%
TeamPriority support by e-mailSee your contract
Enterprise24/7 on-call, 15-minute response for a blocking incident (Sev-1)99.99% (Multi-AZ)

There is no published response time for the community channel.

#
Details

2. What to send

  • The request_id of the failing call: it is in the body of every error (error.request_id).
  • The error code (for example QUOTA_EXCEEDED) and the HTTP status.
  • The project URL (https://<slug>.aurabase.cloud), never the keys.
  • The version of the SDK (npm ls @aurabase/aurabase-js) and of the CLI (aura --version).
#
الأمن

3. Security issues

Do not open a public message for a vulnerability. Follow the contact and the encryption key published in /security.txt.

#
الحالة

4. Status

The state of each service is on the status page.