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डॉक्स›नींव›सहायता

Support

Which channel to use, what each plan includes, and what to send so we can answer on the first reply.

2 मि॰ पढ़ें·स्तर संदर्भ·23 अक्टू॰ 2026 पर संशोधित
यह पेज अभी तक आपकी भाषा में उपलब्ध नहीं है. इसे अंग्रेजी में दिखाया गया है.
यह अंग्रेजी पाठ फ़्रेंच मूल से स्वचालित रूप से उत्पन्न हुआ था और अभी तक इसकी समीक्षा नहीं की गई है।
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Channels

1. Channels by plan

PlanChannelAvailability commitment
FreeCommunity on DiscordBest effort (99.0%)
ProE-mail to support@aurabase.cloudReply within 24 business hours, 99.95%
TeamPriority support by e-mailSee your contract
Enterprise24/7 on-call, 15-minute response for a blocking incident (Sev-1)99.99% (Multi-AZ)

There is no published response time for the community channel.

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Details

2. What to send

  • The request_id of the failing call: it is in the body of every error (error.request_id).
  • The error code (for example QUOTA_EXCEEDED) and the HTTP status.
  • The project URL (https://<slug>.aurabase.cloud), never the keys.
  • The version of the SDK (npm ls @aurabase/aurabase-js) and of the CLI (aura --version).
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सुरक्षा

3. Security issues

Do not open a public message for a vulnerability. Follow the contact and the encryption key published in /security.txt.

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स्थिति

4. Status

The state of each service is on the status page.